Shipping & returns
Teance releases responsibility for packages once they are checked in by the shipping service. If you have questions about the location of your package please use the tracking information provided and direct inquiries to the shipping service of your choice.
We are unable to accept any tea returns once opened, there are possible exceptions to this policy.
For in-store purchases, original sales receipt must accompany returns. For online orders, please provide online order #.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way. Bags of tea must not be opened.
• within 7 calendar days of the delivery date
• must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once received. Please contact us within 7 days if you intend to return any item back to our store. Items returned to us after 7 days and without contacting us first will not be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Please ship returns to:
Teance Fine Teas Headquarters
1036 Grayson Street
Berkeley, CA 94710