Frequently Asked Questions
Please review the list of frequently asked questions below. If you do not find the information you need, please contact us and we will be happy to assist you.
Do You Really Know Exactly Who Made Every Tea?
Yes, we really do know nearly every artisan tea farmer and producer for the teas we carry in our store. We have made it our mission to curate only the best single origin teas direct from family farms in China, Japan, and Taiwan, meaning we know exactly who crafts each and every tea leaf in our collection. To read more on our buying practices and our commitment to quality, please click here.
What's the Difference Between The Package Sizes?
We received great feedback from quite a few customers requesting more flexibility in the sizing of our packages. In order to give you the best experience possible, we will now offer all teas in sample, retail, and bulk package sizes. Sample packs contain approximately 1/2oz of tea, and are the perfect option for those who would like to try a variety of different teas or who don't want to commit to a full size package of a new product. Bulk packages contain 4oz of tea and are discounted by approximately 10%, so that you can buy more of your favorite every day tea and save! Both of these options come packaged in a light and moisture proof kraft bag, with resealable closure. Our retail packages have not changed, and contain either 1.25oz or 2oz of tea, beautifully packaged in a custom paper box with a light and moisture proof bag inside.
Are Your Last Harvest Teas Still 50% Off?
Yes! All Last Harvest Teas are still 50% off, every day. Click the harvest drop down box on a product's page to see the harvest options and view the sale price.
Why Don't You Sell Much Scented Tea?
Scented teas were a product of necessity in the 1600s to 1700s when teas were often spoiled from long periods required to transport them from China to Europe. These spoiled teas often required scent added (such as Bergamot oil in Earl Grey), or blending with other teas for it to be consumable. Today, our teas are shipped fresh and farm direct, often by airfrieght so that teas harvested one week can reach us by the next, eliminating such unnatural and diluting additives needed.
What Is Blending, and Why Don't You Blend Your Teas?
Blending is a mix of different teas and flavors together. As teas are enormously complex and nuanced, blending was more of a commercial and marketing need to create consistency rather than ideal for the true appreciation of premium teas. We carry only single origin, unblended teas, to allow the nuanced flavors from each harvest to shine. Please see the "Our Commitment" page for more information on single origin teas.
Why Don't You Carry Silken or Pyramid Teabags?
Sales and Discounts:
Where Can I Find Out About Promotions and Discounts?
The best way to find out about promotions and discounts is to subscribe to our mailing list here. You can also check the SALE section on our website to view current promotions. We also frequently post promotions and discounts exclusively for our social media friends, so please be sure to like us on Facebook and follow us on Twitter for more deals and information!
My Coupon Code Isn't Working! What Gives?
Most sales contain restrictions on product type, package quantity or minimum purchase price. Please review the sale restrictions carefully and make sure that the items in your cart do not violate the terms and that the code has not expired. If you still can't use your code, please contact us using the customer support form and we will be happy to help.
I Missed the Sale This Weekend, Can You Honor The Discount on My Order?
Sorry, we do not offer rain checks, exceptions, or alterations to sale policies. If you missed a recent sale, please be on the look out for future promotions and be sure to order within the advertised time frame!
Tea Storage and Steeping:
How Should I Store My Tea Once I Receive It?
Tea is an agricultural product, and should be enjoyed as close to harvest time as possible. If you plan to store your tea, please keep it in a light and water tight container, preferably made of ceramic or metal. Please do not store your tea in clear plastic or glass containers! We have storage canisters available in our teaware section for purchase.
How Long Does Your Tea Last?
The shelf life of a given tea depends entirely on it's varietal and processing method. As a general rule, White and Green Teas, as well as lightly oxidized Oolongs, should be enjoyed within 6 months of purchasing, if stored correctly. Dark Roasted Oolongs, Red or Black Teas, and Herbal Infusions may be enjoyed for between 1 and 5 years, if stored correctly. Pu-Erh teas, because they are fermented, can be aged and enjoyed for as long as you prefer, if stored correctly.
Why Do You Give Such Specific Steeping Instructions? Does It Really Matter?
The way you brew your tea can significantly affect the taste of the product as well as your drinking experience. Please follow the water temperature and steeping times as closely as possible for your particular tea to avoid bitter or unpleasant flavors. For more information on steeping, please see our steeping guide.