www.teance.com

SHIPPING & RETURNS

HOLIDAYS

We are gearing up for the holidays and wanted to let you know our seasonal shipping schedule.

It is our busiest time of year, and we want to ensure that everyone gets their tea as quickly as possible.

Beginning Nov. 1, 2011:

* Orders placed before 10:00 AM PST - shipped same day

* After 10:00 AM PST - shipped the following business day

Note : Gift wrapping may take an extra day.

Hope your upcoming holidays are filled with warmth, family, friends and tea!

WHEN WILL MY ORDER SHIP?

Orders placed before 10am (PST) ship within 1-2 business days. If you place an order over the phone before 1pm (PST), we will try to ship out the same day. Otherwise, orders usually ship out the next business day after it is placed. All orders ship from our California location. 

Business days DO NOT include: Saturday, Sunday, New Years Day , Memorial Day , Independence Day, Labor Day, Thanksgiving Day, Nov 28th, and Christmas Day. We are CLOSED during these days; however, you may place orders on our web site.

Orders received Saturday or Sunday will not process until Monday.

SHIPPING METHODS

When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order. The following are Shipping Methods for shipments within the contiguous 48 States:

• USPS - Orders shipped via USPS take 2-3 business days via Priority Mail, and 5-7 business days via 1st class mail. Only orders under 13 oz. ship USPS 1st class mail. Example: an order with (1) package of tea. We recommend that you ship via USPS for smaller orders that are 1 to 2 lbs for the most economical shipping rates. However, we do recommend any orders over $100 please ship via UPS for more secure delivery. We can not be responsible for orders shipped via USPS if lost during transit, we can only provide proof of shipping.
  
  
• UPS Standard Ground - Weekend and holiday delivery with UPS is not available. In other words, a Next Day Air package that is shipped on Friday will be delivered on Monday. A 2nd Day Air package that is shipped on Friday will be delivered on Tuesday. Most items can be shipped to addresses in the 48 contiguous United States via Standard Ground service. Our default shipping method is UPS 7-DAY Ground for delivery within the continental US. Read below for details on Expedited service and shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, PO Boxes, APO and FPO addresses.
  
  
• Expedited 3-Day - Expedited 3-Day shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 3-Day shipment within 3 to 5 business days of placing your order. We cannot ship Expedited 3-Day to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.
  
  
• 2nd Day Air - 2nd Day Air shipments will ship the same day if the order is received prior to 10:00 AM EST. You can expect to receive your 2nd Day Air shipment within 2 to 3 business days of placing your order. We cannot ship 2nd Day Air to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on weight and destination.
  
  
• Next Day Air - Next Day Air is generally delivered the following business day, usually in the afternoon, if we receive your order by 10:00 AM EST. Next Day Air is not available for Saturday delivery. Overnight delivery to PO boxes is via USPS Express Mail. We cannot ship Next Day Air to APO/FPO addresses. Also, Next Day Air delivery may not be available to certain remote locations.
  
  
• P.O. Box/APO/FPO Addresses - We ship to P.O. Boxes/APO/FPOs only by USPS Priority or 1st Class Mail. Standard shipping is the only available service at this time.


• Alaska and Hawaii - Expedited shipping to Alaska and Hawaii is via USPS Priority Mail only. We do not offer Expedited 3 Day, 2nd Day or Next Day Air to Alaska or Hawaii.
  
  
• Puerto Rico and US Virgin Islands - We can ship to Puerto Rico and the US Virgin Islands via USPS Priority Mail.
  

We ship to the following countries: Austria, Australia, Belgium, Brazil, Canada (subject to duties and taxes. See details below.*), England, Denmark, Finland, France, Germany, Greece, Holland, Hong Kong, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Phillipines, Puerto Rico, Saudi Arabia, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom..and more!

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During sign up we'll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.

Can't Find Your Country?
Let us know. E-mail info@teance.com with your shipping request. We'll do our best to accommodate you.

* Shipping to Canada? Here's What You Need to Know. Canadian customers are subject to a variety of Duties and Taxes and these vary from province to province:

1. A Federal "Goods and Services Tax" of 7% is due on all international shipments.
2. A Federal "Duty Tax", from 1% to 3%, can be applied to products whose country of origin is from Asia.
3. A "Provincial Sales Tax" varies from province to province. Typically it is 8% to 10% (0% for Alberta) but, depending on the province, it may not be applied to an imported shipment.
4. Certain shippers, notably UPS, apply a "Brokerage fee" to Canadian shipments and this can be 10% or more depending on the value of the item(s) being shipped.

Many Canadian customers say a general rule of thumb is to convert a US price (in US dollars) to a final landed Canadian price (in Canadian dollars) is approximately 1.5 to 1.6 times the US price. To determine exactly what taxes or additional fees may apply to your order specifically, we recommend that you call Revenue Canada Customs Border Services at 1-800-461-9999.

Due to the high cost of brokerage fees with UPS, we have chosen to limit the shipping option to USPS only. For small packages under $100, the duties should not present a problem. For orders over $100, please call our office at 860-672-4768 to place your order.

Q. If I do buy one of your products for shipment to Canada, when do I pay the fees and taxes mentioned above?
A. Duties, taxes and brokerage fees are not included in your order. You will pay these fees when the package has been delivered to you. We cannot accept responsibility for these fees once the package has left the U.S.

WHAT IS THE RETURN POLICY?

We take great care in the sourcing of our products and have very few complaints about quality or packaging. If you feel that you have not received what you wanted we offer the following return policies:

• Accessories and any unopened tea can be exchanged or returned within 30 days of purchase.
• Accessories must be unused and in new condition upon receipt. If item is found damaged or used, Teance Fine Teas will not be able to issue a refund.
• All shipping charges must be paid for by the customer, unless items are damaged upon arrival.
• We will only accept returns or exchanges with receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued. Paypal payments can be credited back to the Paypal account.
• For returns on any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
  

Our return shipping address is:

Teance Fine Teas

1435 Fourth Street

Berkeley, CA 94710

Or call us toll free at 1-866-878-3832 x 5